Frequently Asked Questions
FAQ page is a non-exhaustive list of common questions and answers relating to the user manual. Its primary purpose is to enable self-service for you customers and users.
1.1 Example Question
Question
In the form a user would ask a support agent.
Answer
Short, precise, in the terms and language of your the user; if possible add image or screenshots.
Categories and tags
For complex manuals use tags and categories to relate the FAQ entries to similar content.
Related documents
Links to specific pages within a knowledge base or explanation articles
1.2 Power-on indicator
Example Question
The power-on indicator remains dark after you switch on your device.
- Power cable incorrectly connected. Make sure that the power cable(s) is/are correctly connected to the server and the grounded power outlet(s).
- Power supply overloaded. Disconnect the server power plug(s) from the grounded power outlet(s). Wait a few minutes before you plug it/them into the grounded power outlet(s)
again. Switch on your server.
1.3 Screen remains blank
This trivial example covers the steps to resolve the problem of a blank computer screen. What is obvious to some people is not always obvious to others.
- Monitor is switched off. Switch on your monitor.
- Screen has gone blank. Press any key on the keyboard or deactivate screen saver and enter the appropriate password.
- Brightness control is set to dark. Set the brightness control on the monitor to light. For detailed information, refer to the operating manual of your monitor.
- Power cable or monitor cable not connected.
- Switch off the monitor and the computer. Check the power cable is connected to the monitor and to the power outlet.
- Check whether the monitor cable is properly connected to the server and monitor (if it is plugged in with a connector).
- If a separate graphics card is installed in the server, then the monitor cable must be connected to the graphics card. Switch on the monitor and the server.